Customer Support5 MCP serversMCP 2025-06-18 Stable

Customer Support Loadout

5 MCP servers for triaging tickets without losing context

Last verified:

A support agent's loadout: read a ticket in Intercom, search the runbook in Notion, file a Linear bug if needed, broadcast in Slack, follow up via email — all from one chat.

Install Customer Support Loadout

Paste into ~/Library/Application Support/Claude/claude_desktop_config.json
{
  "mcpServers": {
    "intercom": {
      "command": "npx",
      "args": ["-y", "intercom-mcp"],
      "env": { "INTERCOM_ACCESS_TOKEN": "..." }
    },
    "notion": {
      "command": "npx",
      "args": ["-y", "@modelcontextprotocol/server-notion"],
      "env": { "NOTION_TOKEN": "secret_..." }
    },
    "linear": {
      "command": "npx",
      "args": ["-y", "@modelcontextprotocol/server-linear"],
      "env": { "LINEAR_API_KEY": "lin_api_..." }
    },
    "slack": {
      "command": "npx",
      "args": ["-y", "@modelcontextprotocol/server-slack"],
      "env": { "SLACK_BOT_TOKEN": "xoxb-...", "SLACK_TEAM_ID": "T..." }
    },
    "resend": {
      "command": "npx",
      "args": ["-y", "resend-mcp"],
      "env": { "RESEND_API_KEY": "re_..." }
    }
  }
}

After pasting, fully restart your MCP client. Replace placeholders (paths, API keys) with your own values.

What's in this loadout

  • Intercom MCP
    coremcp

    Read open conversations, pull customer history, post replies as a team member.

  • Notion MCP Server
    coremcp

    Query the support runbook, internal FAQ, customer notes — the agent grounds its answers in your real docs.

  • Linear MCP Server
    coremcp

    File bugs the user reports straight into engineering's queue with the right project and labels.

  • Slack MCP Server
    coremcp

    Ping the on-call channel for urgent escalations and notify channels of resolved incidents.

  • Resend MCP
    optionalmcp

    Send polished follow-up emails outside the in-app chat (e.g. when a customer churned).

What you can do with it

  • Triage and escalate

    Pull the 5 oldest open conversations in intercom. For each, search notion for known runbooks. If it's a confirmed bug, file a linear issue in the "Customer Bugs" project and reply in intercom with a link to the issue ID.

  • Daily support briefing

    Summarise yesterday's conversations from intercom by theme, identify the top 3 pain points, and post the summary in #support-daily on slack.

  • Resolved incident broadcast

    For the latest closed linear issue tagged "incident", draft a customer-facing recap in resend and post a short version in #incidents on slack.

Client compatibility

  • Claude Desktop 0.7.4
    Tested ✓
  • Cursor 0.42+
    Tested ✓
  • Windsurf 1.4
    Tested ✓
  • Continue 0.9
    Untested

Variants

Heavy version

Adds Zendesk for teams running both Intercom and Zendesk, plus Memory for long-running customer stories.

Adds: zendesk-mcp, mcp-server-memory

Lite version

Just Intercom + Notion + Linear. Enough to read, look up, and file.

Removes: mcp-server-slack, resend-mcp

FAQ — Customer Support Loadout

  • What is the Customer Support Loadout?

    A support agent's loadout: read a ticket in Intercom, search the runbook in Notion, file a Linear bug if needed, broadcast in Slack, follow up via email — all from one chat. It includes 5 MCP servers: Intercom MCP, Notion MCP Server, Linear MCP Server, Slack MCP Server, Resend MCP.

  • Does this loadout work with Cursor and Windsurf?

    Yes. The config block above is one JSON object that drops into Claude Desktop's, Cursor's, or Windsurf's MCP config. Each client uses the same mcpServers schema; only the file path differs.

  • How long does setup take?

    About 3 minutes the first time: copy the config, paste it into your client's MCP configuration file, replace placeholder API keys with your own, and restart the client.

  • Can I customise this loadout?

    Yes. Use the Lite version if you want fewer servers, or the Heavy version to add 2 more for advanced workflows. You can also remove any individual server by deleting its entry from the JSON.

  • How much does it cost?

    Loadout itself is free. Most listed servers are open-source and free to run. Servers that talk to paid SaaS (Stripe, SendGrid, Linear, etc.) follow that vendor's pricing.

  • When was this loadout last verified?

    Last verified on 2026-04-24. We re-test featured loadouts at least monthly and update the config when MCP servers ship breaking changes.